We understand it's incredibly frustrating when Wings of Heroes suddenly stops working on your device, especially after an update. This article explains why this might happen and what you can do.
Why is my device no longer compatible?
Recent updates to Wings of Heroes include changes designed to improve the game's stability and performance. These updates are crucial for us to continue developing new content and ensuring the best possible experience for our entire pilot community.
However, sometimes these advancements mean that older devices may no longer be able to run the game as smoothly, or at all. The primary system requirement for Wings of Heroes after these updates is a device with above 3 GB of RAM. If your device does not meet this specification, you might encounter compatibility messages or be unable to open the game.
What should I do if my device is no longer compatible?
Your pilot progress and account are safe! If your current device no longer supports the game, the only solution to continue playing is to use a different device that has more than 3 GB of RAM.
Once you have a compatible device:
- Download Wings of Heroes.
- Relink your social media accounts (like Google Play or Apple ID) to access your original account and all your progress.
What if I can't access my old account on a new device?
If you encounter any difficulty accessing your original account on a new, compatible device, please don't hesitate to contact our support team again. Provide your original account ID or nickname, and we will be happy to help you with the account recovery process.
We understand this situation is not ideal, and we truly regret any inconvenience this causes to your gameplay. We appreciate your understanding as our team works to keep Wings of Heroes soaring!