Our Support Team is there to help you from Monday to Friday, between 7:00 AM and 6:00 PM (CET). If you write to us over the weekend, please keep in mind that it might take a little longer to hear back from us.
Two tips to make sure we can assist you as quickly as possible:
Please keep everything in one conversation. Starting a new one won’t speed things up — it can actually slow the process down.
If you’d like to share more details, screenshots, or recordings, just add them to the same conversation.
We’re doing our best to reply as fast as we can — thank you for your patience and understanding! 💙