Our Support Team is there to help you from Monday to Friday, between 7:00 AM and 6:00 PM (CET). If you write to us over the weekend, please keep in mind that it might take a little longer to hear back from us.

Two tips to make sure we can assist you as quickly as possible:

• Please keep everything in one conversation. Starting a new one won’t speed things up — it can actually slow the process down.
• If you’d like to share more details, screenshots, or recordings, just add them to the same conversation.

We’re doing our best to reply as fast as we can — thank you for your patience and understanding! 💙