We understand that a black screen can be a frustrating and confusing issue, especially when it happens unexpectedly. Please know that we are aware of this persistent problem and are actively working on a solution.
What is the issue?
A number of pilots have reported that the game crashes to a black screen, especially during or after specific actions. This prevents them from continuing their flight and impacts the overall gameplay experience. Our team has identified this as a critical issue and is actively investigating its root cause.
Is there a solution?
Unfortunately, as this issue is deeply tied to a technical problem on our side, there is no guaranteed solution at this time. While we work on a permanent fix, you can try these basic troubleshooting steps, as they have been known to help some pilots in certain situations:
Restart your device: A full restart of your phone or tablet can often clear temporary glitches that affect app performance.
Clear game cache: You can usually do this in your device's app settings for Airline Commander. This clears temporary files that might be causing issues.
Reinstall the game (as a last resort): If nothing else works, a fresh reinstall can sometimes resolve persistent problems. (Remember to ensure your account is linked to Google Play/Apple ID to save your progress before doing this!)
When will it be fixed?
An update that may resolve this issue should be coming in the future. We are treating this as a top priority and are working as fast as possible to find a fix that will restore the game's stability for all pilots. We appreciate your patience and understanding as we work on this.