Why can't I pay with Google Play Cards?

Google Play Cards can be used directly in the game; they cannot be used in the TSG.STORE.

I would like to use a different payment method.

Payments are processed through Xsolla. If your preferred payment method is not available, please contact our Help Center or your Account Man...

A transaction was rejected by the payment provider.

We recommend reaching out to the payment provider directly to remedy the situation. If this doesn't help, please reach out to your Account M...

In which countries is it not possible to use Xsolla?

Currently, it’s not possible to use the Store from China, North Korea, Russia, and Belarus.

I have completed my purchase, but the items haven't reached my in-game account.

Be sure to reach out to your Account Manager or contact us via the Help Center using the in-game contact form. Providing your transaction ID...

I've completed my purchase, but I have been charged twice.

Be sure to reach out to your Account Manager or contact us via the Help Center using the in-game contact form. Providing your transaction ID...

I only see offers in a foreign currency.

The currency depends on the country of registration. However, when making a payment, you can select a payment method that allows you to chan...