If you notice errors, game freezes, or issues with launching the game, try a few simple steps that often solve most problems.
🔹 Basic actions
Close and reopen the game.
Check your Internet connection — an unstable network is the most common cause of issues.
Update the game to the latest version from the Google Play Store or the App Store.
Restart your device to free up memory and improve performance.
🔸 If the problem continues
Take a screenshot or record a short video showing what is happening.
Open Settings → Contact.
Describe the issue in detail in your report so the support team can find a solution faster.
💡 Tips
Close apps running in the background — they may be using your phone’s memory.
If your device is overheating or the game is lagging, lower the graphics quality:
Settings → Graphics Quality → Medium/Low.Update the game regularly — most bugs are fixed in newer versions.