We understand that waiting for a reply can be frustrating, and you want your issue resolved as quickly as possible.

There’s no need to open a new ticket – if our virtual assistant confirmed that your message has been passed to the team, all you need to do is wait for their reply. Creating multiple tickets may even delay the response time.

If you have any extra details that could help us solve the issue, it’s best to add them to your existing ticket. The more information you provide, the faster we can help you.

Important:
If you contacted us through the Ten Square Games website, we’ll send our reply to the email address you provided. Make sure it’s correct and check your SPAM folder – our answer might already be waiting there for you.