Even the best anglers may ponder about a fishing-related matter from time to time. If on your beautiful fishing journey you come across a quandary – be it as big as the ocean or as insignificant as a rivulet – do not hesitate to contact our Support Team!

To get in touch with us, simply go to the SETTINGS screen and tap HELP CENTER. In the next step, select a category that best matches the nature of your issue. You will be presented with a choice of articles that will hopefully clear your doubts in a heartbeat. If they don’t, or if there’s something that you’d like to share, please notice the Was it helpful question at the very bottom of the article, select NO and then CONTACT US. You will first reach our bot, asking you a few questions and either resolving your dilemma on the spot or setting the ground for your conversation with one of our agents.

To get the quickest assistance, please provide as many details of the problem you encountered as possible. Selecting the right category and providing your Player ID or nickname is a great start. Still, all relevant details are very helpful, so don’t forget to specify:
- payment details (in case you paid for some items but did not receive them)
- the time and date when a particular situation occurred
- the name of the event (in case of an issue with an event)
- screenshots (which will help our agents to identify and confirm the issue).
After you provide the details, your query will be assigned to one of our agents, and you shall receive the required assistance.