How do I log in for the first time?Please register your account before using the TSG.STORE for the first time. Make sure you register using a working email address to ensure you can change or recover your password in the future.
If you've registered and are unable to log in, please reset your password.
Why can't I pay with Google Play Cards?Google Play Cards can be used directly in the game; they cannot be used in the TSG.STORE.
The TSG.STORE page does not open.Try using a different browser. Simply copy the link and paste it into another browser.
I cannot buy an offer with Fire Coins.Not every offer in the TSG.STORE can be purchased with Fire Coins. Make sure that the offer in question can be purchased with Fire Coins.
Offers in the TSG.STORE cannot be purchased with any event currency available in the game. To use up your event currency collected in the game, look for offers in the Event Market directly in the event tab.
The link to the TSG.STORE doesn't seem to be working.Firstly, try restarting the game. If this doesn't help, please reach out to us through the game by clicking Settings → Help Center → Chat with us.
I'm unable to log in to the TSG.STORE.1. Make sure the email address and password you're using to log in are correct.
2. Reset your password.
3. If this doesn't help, please reach out to your Account Manager or contact our Help Center in the game by clicking Settings → Help Center → Chat with us.
What should I do if I see a message that says I need to accept cookies?If you see such a message, please enable cookies or try a different web browser.
I can't remember my password, and I'm unable to reset it.You can only reset your password using the email address you provided during registration. If you're certain that you're using the same email and you're still unable to reset your password, please contact your Account Manager or our Help Center in the game.
I can't see an offer my clanmate can see.There may be several reasons for this:
a) Players have different levels; they participate in different events, and some offers are event-oriented.
b) Some offers are personalized and created based on account history.
c) The event offer may have already been purchased (e.g., in the in-game shop).
d) The offer may have been time-limited, and is no longer available.
I can't see offers connected to in-game events.Event offers pop up in the TSG.STORE when you open the game on the day of the event.
If you meet this condition and you still don't see the offers, restart the game and the TSG.STORE.
The lack of available event offers may also be due to the fact that you already purchased all the available offers in the game.