We do our best to reply to our Anglers and address their issues as quickly as possible. If you’re still waiting for our response, it's possible we haven’t reached your issue yet. We confirm you’ll hear from us soon!

Should I open another issue if I’m still waiting? 

No. If Poseidon, our virtual assistant, confirmed he’s forwarded your issue, please be sure to wait for our response. Creating a new issue now might cause some confusion and delay the reply from the support team. 

If you wish to add any additional details that might be useful to the team resolving your problem, you may do that in the issue created in the Help Center. Be sure to include as many details as possible in your message, so that the person solving your issue might help in the most effective and timely fashion!

Important: If you’ve lost access to your game, and you’re reaching out through the Ten Square Games Support website, you’ll receive your response to the e-mail address provided. Please ensure the e-mail address is correct when reaching out. If you’re still awaiting our response, please check your e-mail’s SPAM folder: it’s possible our response landed there and is waiting for you to read it!