First, check if the money was charged to your account.
Make sure the payment was successfully processed.

If the money was charged – contact us:

• Please send us the receipt or payment confirmation.

• Also include details about what you purchased, such as:
  ➤ Name of the bundle, currency, or item.

Can’t find the receipt? Contact your payment provider.
If you're certain the money was charged but you didn’t receive a receipt, please reach out directly to your payment provider (e.g., Google, Apple, PayPal).
Only they have the tools needed to investigate and resolve payment issues.