• Check if the payment went through.
    • Make sure the money was actually debited from your account.
  • If the payment was successful – contact us:
    • Create a support request and attach the receipt for the transaction.
    • Let us know exactly what you bought – the item, currency, or bundle name.
  • No receipt, but money was debited?
    • Please contact the support team of the platform you're playing on (e.g., Google Play, App Store).
    • Most platforms offer a way to view your past purchases or contact their support directly through your account.