Check if the payment went through.
Make sure the money was actually debited from your account.

If the payment was successful – contact us:

• Create a support request and attach the receipt for the transaction.

• Let us know exactly what you bought – the item, currency, or bundle name.

No receipt, but money was debited?

• Please contact the support team of the platform you're playing on (e.g., Google Play, App Store).

• Most platforms offer a way to view your past purchases or contact their support directly through your account.