1. Give it a little time.
   Sometimes it can take up to 24 hours for purchases to process.
   Please restart the game and check if the items have appeared in your account.

2. Still missing items after 24 hours?

   • You can either rate this article as not helpful below, or

   • Submit a request using the contact form.

3. To help us resolve your issue faster, please include:

   • Your Player UID
     → You can find it at the bottom of the Settings tab in the game. Feel free to send us a screenshot.

   • A screenshot of your iTunes receipt for the missing purchase.

🧾 How to find your iTunes receipt:

1. Open the Settings app on your device.

2. Tap your name, then tap iTunes & App Store.

3. Tap your Apple ID, then select View Apple ID (you may be asked to sign in).

4. Scroll to Purchase History and tap it.

5. Find the transaction for the missing items, then tap Total Billed.

6. Take a screenshot of the receipt and send it to us.