transaction. Please try restarting the game application and see if purchased items have been added to your account.
If after 24 hours you still haven't received purchased goods, please contact us either via rating this article as not helpful below or by creating a request via the contact form.
Please make sure to provide your Player UID and the screenshot of the iTunes receipt for your transaction. To find the payment receipt, open the Settings app and follow those steps:
Tap your name, then tap iTunes & App Store.
Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.
Scroll to Purchase History and tap it.
Find purchase of items that were not added, then tap Total Billed.
Take a screenshot of the receipt and send it to us.
You can find your UID number by entering the Settings tab within the game. The UID number will be visible at the bottom of the Settings tab.
If after 24 hours you still haven't received purchased goods, please contact us either via rating this article as not helpful below or by creating a request via the contact form.
Please make sure to provide your Player UID and the screenshot of the iTunes receipt for your transaction. To find the payment receipt, open the Settings app and follow those steps:
Tap your name, then tap iTunes & App Store.
Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.
Scroll to Purchase History and tap it.
Find purchase of items that were not added, then tap Total Billed.
Take a screenshot of the receipt and send it to us.
You can find your UID number by entering the Settings tab within the game. The UID number will be visible at the bottom of the Settings tab.