At Ten Square Games, we believe that gaming should be a source of fun, connection, and inclusivity, fostering a sense of unity rather than division. We deeply appreciate the passion our players bring to our games, and it is this commitment to their welfare that has driven us to take concrete steps in fostering a welcoming and secure gaming environment.
Our Commitment to the Fair Play Alliance
To uphold the highest standards of player well-being and to seek out the best practices in the gaming industry, Ten Square Games joined the Fair Play Alliance – a global coalition committed to establishing exemplary guidelines for promoting healthy communities and fostering positive player interactions in online gaming. Our shared vision is a world where games are free of harassment, discrimination, and abuse.
Translating Our Commitment into Action
We recognize that words alone cannot ensure a safe and inclusive gaming space. Therefore, we have taken tangible steps to build our commitment upon a meaningful foundation. We have created this Code of Conduct, a set of principles and guidelines that outline our expectations for all members of our gaming community.
Co-Creating a Safe and Inclusive Space
The safety of our players, partners, and employees is our utmost priority. At Ten Square Games, we have a zero-tolerance policy for threats, harassment, discrimination, endangerment, stalking, doxing and any other forms of illegal and illicit conduct within our communities. We do not condone any engagement in or promotion of illegal activities, and we are committed to ensuring that every member of our community feels safe and secure.
We believe that the responsibility for maintaining a safe and healthy online space extends to everyone who participates in our games. We invite and encourage our players to collaborate with us in shaping and upholding this environment. Together, we can work towards a gaming world that benefits us all. Dedication of our players toward fostering a culture of respect, fairness, and well-being is essential to our collective success.
Respect & Fair Play
We expect all players and TSG staff to respect one another. Please use appropriate language and take responsibility for how you express yourself. Refrain from using offensive or vulgar language that could offend or upset others, including when naming clans or groups. Harassment, discrimination, and any other forms of abuse will not be tolerated.
Maintain emotional control during gameplay and avoid letting your emotions dictate your actions. Play fairly and encourage others to do the same. We treat all players equally and reject any attempts to gain an unfair advantage. Cheating or exploiting glitches is strictly prohibited and may result in the suspension or blocking of a user’s account. If you come across any unfair behavior, please promptly report it to TSG’s Service Team.
Health & Well-Being
We acknowledge that gaming is meant to be enjoyable and can provide a world of adventure and positive experiences. At Ten Square Games, we want everyone to enjoy the pleasure of gaming in a healthy and balanced manner. To ensure this, it is essential to be aware of the signs of compulsive behavior that may indicate irresponsible gaming habits.
While gaming offers an incredible realm of possibilities and excitement, it’s equally important to recognize when gaming may be taking an unhealthy toll. Video game players can be vulnerable to addiction, and if you notice yourself:
- Spending excessive time playing games,
- Prioritizing gaming over sleep or other essential responsibilities,
- Engaging in conflicts with loved ones or experiencing strained relationships due to your gaming habits, or
- Suffering adverse emotional effects such as frustration, anger, or anxiety when unable to play video games,
We encourage you to seek help from a healthcare provider. Recognizing these symptoms early can allow you to continue enjoying the gaming world’s pleasures while maintaining a healthy balance in your life.
Options for managing your gaming habits may include therapy, family counseling, or group support.
Our support staff are available to assist with any necessary technical or account-related actions in our games. We’re here to support you in experiencing gaming adventures to the fullest while maintaining your overall well-being.
Positive Behavior in Our Gaming Community
At Ten Square Games, we value positive behaviors such as sportsmanship, teamwork, and collaboration within our gaming community. We encourage all players to:
- Treat fellow players with respect and kindness,
- Support one another in both victory and defeat,
- Promote inclusivity and diversity, embracing players from all backgrounds,
- Be a role model for sportsmanship and fair play.
Resources for Support
If you or someone you know is struggling with gaming-related issues, there are resources available to provide guidance and assistance:
Our Commitment to an Inclusive Environment
We are committed to creating an inclusive gaming environment where every player feels welcome, valued, and respected. Diversity is our strength, and we celebrate players from various backgrounds, cultures, and identities. Together, we can build a community that thrives on the principles of fairness, respect, and empathy. Enjoy your gaming experience, and remember that we’re here to support you every step of the way.
Protecting Yourself and Your Account
Your account and personal information are precious. Please refrain from sharing personal or account details with anyone else. This includes information that could identify you, such as your telephone number or home address, as well as any data that could compromise your account, such as your player ID or account credentials.
Together, we can create a safe, respectful, and inclusive gaming community where every player can enjoy a fair, safe, and positive gaming experience.
Thank you for being a part of the Ten Square Games community.