We do our best to reply as quickly as possible. If you’re still waiting for our response, please be patient – it's possible we haven’t reached your issue yet. You’ll hear from us soon!

Should I open another issue when I’m still waiting?

No. If Artemis, our virtual assistant, confirmed she’s forwarded your issue, please wait for our response. Creating a new issue now may cause confusion and delay the reply.
If you wish to add any details that might help resolve your query, you can do that in the existing issue. Be sure to include as many details as possible, so that the we can help in the most effective and timely fashion!
Important: If you’ve lost access to the game, and you’re reaching out through the Ten Square Games Support website, you’ll receive your response to the e-mail address provided. Please make sure the e-mail address is correct, and check the SPAM folder: it’s possible our response is waiting for you there!