If you made a purchase on an Android device but haven’t received the items yet — don’t worry! Sometimes it can take up to 24 hours for the transaction to be processed.

✅ First steps

  • Restart the game app and check if the purchased items have been added to your account.

  • Make sure you’re logged into the correct account.

⏳ Still nothing after 24 hours?

If you still haven’t received your items after 24 hours:

  1. Rate this article as not helpful below to open a contact window,
    or

  2. Submit a request via our contact form.

When contacting us, please include:

  • 🆔 Your Player ID – found in the Settings tab, at the bottom of the screen.

  • 🧾 Your GPA number – this is your Google Play transaction ID.

You can find the GPA number on your email receipt from Google or by visiting:
👉 https://payments.google.com

Providing this information will help us resolve the issue faster!