If you've made a purchase on Android device and have not received the purchased items, don't worry. Sometimes it may take up to 24 hours to process the transaction. Please try restarting game application and see if purchased items have been added to your account.
If after 24 hours you still haven't received purchased goods, please contact us either via rating this article as not helpful below or by creating a request via contact form.
Please make sure to provide your Player ID and the GPA number for your transaction. You can find it on the Google Play receipt or by visiting Google payments website where you can view all of your purchases - https://payments.google.com

You can find your ID number by entering the Settings tab withing the game. ID number will be visible at the bottom of the Settings tab.