If you made a purchase via Facebook (Gameroom) and haven’t received your items — don’t worry!
Sometimes it can take up to 24 hours for the transaction to be processed.

✅ Try this first:

  • Restart the Wild Hunt application.

  • Refresh the Facebook page.

⏳ Still missing after 24 hours?

If your purchase hasn’t arrived after 24 hours:

  1. Rate this article as not helpful to open a contact form,
    or

  2. Submit a request via our support contact form.

To help us resolve your issue faster, please provide:

  • 🆔 Your Player ID – visible at the bottom of the Settings tab in-game.

  • 🧾 A screenshot of your Facebook purchase receipt – this should be in the email linked to your Facebook account.

We’ll do our best to assist you as quickly as possible!