If you've made a purchase on https://play.thewildhuntgame.com/ and have not received the purchased items, don't worry. Sometimes it may take up to 24 hours to process the transaction. Please try refreshing Wild Hunt website.

If after 24 hours you still haven't received purchased goods, please contact us either via rating this article as not helpful below or by creating a request via contact form.
Please make sure to provide your Player ID and the screenshot of receipt provided by your payment provider for your transaction. To find the payment receipt please look for it in your e-mail mailbox.

You can find your ID number by entering the Settings tab withing the game. ID number will be visible at the bottom of the Settings tab.