Items are added to your account after payment has been credited, which can take up to 24 hours. Please make sure your account has been charged first and wait a full 24 hours.

You can check the status of a transaction on your mobile device by going to Settings > Multimedia & Purchases > Purchase History. If the transaction has been canceled or has a pending status, contact iTunes directly (https://support.apple.com/itunes) for further verification.

If the payment still hasn't been added to your account after 24 hours, contact us through the in-game contact form. Be sure to select the "Payments" category, otherwise, your request may take longer to process, and send us a screenshot of the transaction you made, showing the date and name of the package you purchased.

We will do our best to solve your problem as soon as possible.

Please check here if you’re not sure how to contact us about your payment!